C14A7 on Jeep

All-wheel-drive power transfer unit actuator blocked or not moving (FCA)

Severity not verified — if the car runs badly, have it inspected

FCA bulletins tie C14A7 to a Service 4WD or Service AWD warning, but we found no source saying how serious it is to keep driving.

Source: how we rate severity

This page covers only what differs on Jeep. For what C14A7 means, the ranked causes and the test order, see the C14A7 guide.

What's different on Jeep

Jeep

  • 2014–2023 · Cherokee

    Supported by vehicle data

    FCA S1721000016 covers the Service 4WD light and AWD service message with C14A7-97. Notice 9100444 says the smart actuator may be the right repair on 2020–2023 models, and 03-001-26 covers C14A7-97 after Recall 01C on 2017–2019 models. The bulletins are on NHTSA, but whether they are still current is not verified, so it is labelled vehicle data rather than confirmed.

    Where it is:Power transfer unit

  • S1721000016 REV.BStatus unverified

    Service 4WD light, AWD system service required, C14A7-97

    2014–2023cherokee · issued · NHTSA 11026812

    Describes C14A7-97 as the PTU motor component or system operation being obstructed or blocked. Only the NHTSA flat-file summary was reviewed, not the bulletin itself.

    We couldn't confirm whether this bulletin is still current, so it doesn't count as confirmation.

  • S1721000016Status unverified

    Service 4WD light, AWD system service required, C14A7-97 set

    2014–2023cherokee · issued · NHTSA 10247452

    Earlier version of the same publication. Only the NHTSA flat-file summary was reviewed, not the bulletin itself.

    We couldn't confirm whether this bulletin is still current, so it doesn't count as confirmation.

  • 9100444Status unverified

    Power transfer unit: check updated diagnostics before PTU replacement for C14A7-97 or C1494-92

    2020–2023cherokee · issued · NHTSA 11011800

    Updated service-library diagnostics may show that the smart actuator (PN 68369692AD) is the proper repair. Only the NHTSA flat-file summary was reviewed, not the bulletin itself.

    We couldn't confirm whether this bulletin is still current, so it doesn't count as confirmation.

  • 03-001-26Status unverified

    Unable to complete Recall 01C drive cycle, C14A7-97 active

    2017–2019cherokee · issued · NHTSA 11035038

    After Recall 01C the vehicle may show a Service AWD message with C14A7-97 active. Only the NHTSA flat-file summary was reviewed, not the bulletin itself.

    We couldn't confirm whether this bulletin is still current, so it doesn't count as confirmation.

Sources and review

  1. FCA S1721000016 REV.B: Service 4WD light, AWD system service required, C14A7-97 — FCA US LLC / NHTSA ,
  2. FCA S1721000016: Service 4WD light, AWD system service required, C14A7-97 set — FCA US LLC / NHTSA ,
  3. FCA 9100444: Power transfer unit, C14A7-97 or C1494-92 before PTU assembly replacement, Cherokee — FCA US LLC / NHTSA ,
  4. FCA 03-001-26: Unable to complete Recall 01C drive cycle, C14A7-97 active — FCA US LLC / NHTSA ,
Last reviewed
Written by
Saurabh K.
Editorial review
Pending
Technician review
Technician review pending

This page explains what a code usually means; it is not a substitute for a professional inspection. How we source and review · Report an error

My Car

Pick your car and code pages will point out notes and bulletins for it. Saved only in this browser.

Fill this in from your VIN

Used once to identify your engine; not stored.