C14A7 on Chrysler
All-wheel-drive power transfer unit actuator blocked or not moving (FCA)
Severity: Severity not verified — if the car runs badly, have it inspected
FCA bulletins tie C14A7 to a Service 4WD or Service AWD warning, but we found no source saying how serious it is to keep driving.
This page covers only what differs on Chrysler. For what C14A7 means, the ranked causes and the test order, see the C14A7 guide.
What's different on Chrysler
ChryslerYour car
2020–2025 · Pacifica
Supported by vehicle dataFCA 9100445 says updated diagnostics may show the smart actuator, not the whole PTU, is the right repair for C14A7-97. The Voyager is also covered. The bulletin is on NHTSA, but whether it is still current is not verified, so it is labelled vehicle data rather than confirmed.
Where it is:Power transfer unit
9100445Status unverified
Power transfer unit: check updated diagnostics before PTU replacement for C14A7-97 or C1494-92
2020–2025pacifica, voyager · issued · NHTSA 11011799
Updated service-library diagnostics may show that the smart actuator (PN 68369691AD) is the proper repair. Only the NHTSA flat-file summary was reviewed, not the bulletin itself.
We couldn't confirm whether this bulletin is still current, so it doesn't count as confirmation.
Sources and review
- FCA 9100445: Power transfer unit, C14A7-97 or C1494-92 before PTU assembly replacement
- FCA S1721000016 REV.B: Service 4WD light, AWD system service required, C14A7-97
- FCA 03-001-26: Unable to complete Recall 01C drive cycle, C14A7-97 active
- Last reviewed
- Written by
- Saurabh K.
- Editorial review
- Pending
- Technician review
- Technician review pending
This page explains what a code usually means; it is not a substitute for a professional inspection. How we source and review · Report an error